HOW FCFS WORKS
Once you’ve signed up for the service, a FCFS Advocate will start the process of setting up your services on our monitoring platform, with help from your caregiver or loved one (or the senior if they’re able).
To allow our monitoring system* to link to a bank account’s transactions, we’ll take the caregiver or senior through the process of securely entering the online banking information. To keep you in control, FCFS will never ask for that information; we’ll just provide guidance in entering it.
You’ll then provide FCFS with the mailing/email addresses for the vendors whose bills you’ll be sending to us for processing.
(*The monitoring system simply connects and records transactions made so that monitoring can be performed. No funds will be moved from any accounts, as a result of this initial process.)
We’ll then study the senior’s accounts to determine income and expense patterns over the previous three-month period. We’ll then review the results with the caregiver/senior in order to set up the monthly budget and income/expense expectations.
Let the daily services begin! We’ll monitor the accounts, and pay bills upon approval. In order to secure approval, we’ll email daily reports to the caregiver and/or senior about recent transactions and upcoming bills, as well as any suspicious activity we spot.
In order to pay the bills, we’ll calculate the total due from the senior for all upcoming bills (i.e., the amount already been approved by the caregiver or senior), and have it transferred into our system. We’ll then pay the bills on the senior’s behalf using our bank account.
The total of the bills paid will exactly match the amount withdrawn from the senior’s account and transferred to ours. After making payment, we’ll provide the caretaker or senior with confirmation of the bills paid.